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Testimonials |
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| With the rewards of a vibrant hospitality industry came the challenges of operating an aging product, while trying to meet the demand of today's consumer for fast, efficient technology. Guest satisfaction scores, a vital performance indicator with both the brands and our management company, began to erode, as our free HSIA service became the source of constant complaints about speed, connectivity and reliability, and threatened our retention of valued accounts. On July 15, 2009, our management company contracted with Expectec Technology Services for assistance in restoring our HSIA to an acceptable level. The response from Dave Krasner and his team was swift and thorough, as his technical support was able to analyze several issues that impeded our service. More importantly, his team provided 24 / 7 support, and Mr. Krasner was also personally available at all times. |
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Ray Ferland
General Manager |
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Contact us today at (504) 324-1143
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